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American Express Social

American Express asked us to reimagine their social platforms as a launchpad for their new brand mission:
Powerful Backing.

We knew that social isn’t just a channel for our Card Members, but an invaluable tool to live their lives. So we backed them by hacking the feed in their favor – to make their lives better, easier, and more experience-filled. All with a tap.

 

The Rose Gold Touch

When Amex launched a Rose Gold Card for a limited time only, people across the social-sphere freaked.
So, to build buzz around a second Rose Gold drop, we gave social users the Midas “tap”.

 
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Galactic Assist

When 2M people joined a Facebook group pledging to storm Area 51 in search of aliens, we (responsibly) played into the event with the announcement of a “new” benefit, and reco-ed alternative destinations.

 
 

DINE SMALL EQUATIONS

We partnered with Resy to show that when you Dine Small, it adds up to a whole lot of awesome for you and your community. These social videos allowed users to make reservations at Small Biz eateries right through the post.

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Backed Packs

We bundled Amex Offers together to back our customers during cultural moments (like when you’ve cleared your weekend plans to binge the new season of Stranger Things.)

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True Story Stories

Tap through incredible Card Member tales that highlight our unmatched customer service.

 
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REAL-TIME RESPONSES

We responded to relevant cultural moments in real time.
When Nancy stood up for Hawkins’ small businesses in Stranger Things Season 3, we had her back.

 
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Weekend VS Weekend

Green Card Members are the ultimate weekend warriors. So we hacked Stories to help them choose their own weekend adventures, with a chance to win one for free..

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Card Member Countdowns

We hacked the countdown sticker to modernize Amex’s pre-sales, using geo-targeted Stories to highlight exclusive drops.

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SMALL BUSINESS SATURDAY TEASERS

We hacked feeds to announce Small Business Saturday, and sent a social “thank you” to those who participated.

 
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